Success cases
98% automation in email responses
Challenge
Grupo Loewe receives approximately 100,000 supplier emails per year with payment proposals and billing inquiries. All were reviewed and answered manually, consuming an unsustainable volume of hours and generating inconsistencies.
Solution
Automatic invoice classification from email and generation of the corresponding payment notification for each supplier. The system understands the document type, extracts the relevant information, and acts without human intervention in 98% of cases.
Result
Only 2% of total emails are manually reviewed. A team that previously processed invoices now supervises exceptions. The workload has remained the same while the team has been able to redirect their time to higher-value tasks.
“We have reduced the volume of emails that had to be manually reviewed by 98%.”
LOEWE · LVMH
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