Project that exemplifies a digitalization process, in this case, a CRM for an NGO. This has allowed them to expand to new cities and meet the high demand for new volunteers (+2000).
The CRM is used daily by the volunteers (+2000) to manage their activities; in this case it is focused on hospital accompaniment in different cities within Spain, but it also manages the process of discharge and control of volunteers, notifications via email, calendar, etc.
Starting with an extensive consultancy to understand in great measure the processes that are carried out internally and those carried out by the volunteers, and thus, be able to adjust the development to their needs.
Always maintaining close contact with the organization, we implemented the functionalities in a staggered manner, facilitating the adaptation of all parties involved.